Evenso support
We answer within two working days (Sydney time).
Email support@whitelake.com.au
When you write, tell us your iPhone model and iOS version, the Evenso version (Settings > Apps > Evenso, or the App Store page), and what you were doing. Please don’t send card numbers or bank passwords — we’ll never ask for them.
Common questions
A receipt didn’t read properly.
Lay it flat in good light with all four edges in the photo, and wipe the camera lens. You can fix any line by tapping it, or enter just the total.
Someone in my group can’t see an expense.
They need to be online to receive it. If it still doesn’t show, ask them to close Evenso and open it again while connected.
Does Evenso send or receive money?
No. Evenso shows how to pay someone, such as their PayID or a payment link, and records what you mark as paid. The payment happens in your own bank or payment app.
How do I move to a new phone?
On your old phone, open Me and choose Move to a new phone, then type the code on the new phone. The code works once, for 10 minutes.
How do I cancel Evenso Pro or get a refund?
Subscriptions are managed by Apple: Settings > your name > Subscriptions. Refunds are requested from Apple at reportaproblem.apple.com.
How do I get a copy of my data, or delete my account?
Me > Download your data, or Me > Delete account. See the privacy policy for what’s kept and for how long.
I found a security problem.
Email support@whitelake.com.au with “Security” in the subject. Please don’t share details publicly until we’ve replied.